Customer Education Chronicles
Strategic tips and proven strategies to help companies boost product adoption and scale their impact.
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How to structure your knowledge base for maximum usability and impact.
Innovative tools that can streamline content creation & simplify updates.
Learn the three essential considerations for building a cohesive training strategy that helps customers understand and adopt your product quickly in healthcare.
Learn how to build a train-the-trainer program that scales knowledge, energizes your team, and transforms outcomes
Discover how a training audit and workflow-focused content can transform clinician engagement and cut onboarding time in half.
Launching a product without a clear training strategy is like traveling without a plan, you might end up somewhere, but it probably won’t be where you want to go.
I break down how manual, one-on-one onboarding creates a growth bottleneck, and why investing in customer education is the fastest path to scalable revenue, loyal customers, and a stronger team.
Teachers are the best onboarding specialists. Learn how to use their playbook!
Bests practices for a successful product launch.
Transform customers into product champions by building training that reduces their anxiety and empowers them to succeed.
Learn how effective clinical training transforms anxious patients and clinicians into confident, empowered users.
In-app tooltips, when used strategically, can boost onboarding, feature adoption, and user confidence, and the special considerations for HealthTech companies.
Discover the secrets to creating short, engaging training videos that boost retention and actually help your customers take action.
Here’s why timing matters and how to make sure your product training sets your customers and your product up for success.
I break down the real impact of AI on customer and product training, where it shines, and where it falls short.
Unlock the power of subject matter experts to create customer training that’s relevant, impactful, and truly drives results.
