Customer Education Chronicles
Strategic tips and proven strategies to help companies boost product adoption and scale their impact.
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Customer education isn't just another responsibility for your CS team, instead it's the lever that makes them scalable.
In today’s remote-first world, self-paced learning is booming but for complex healthcare products, hands-on training remains critical in building confidence.
Building customer confidence doesn’t happen overnight. It happens in layers, just like learning to drive.
Every great customer experience starts long before your product is in their hands. It starts when your employees are trained, confident, and ready to deliver.
Onboarding shouldn't be a one-time event. Ongoing onboarding and support turns customers into advocated.
Strategic customer education can increase product adoption, and cut onboarding time in half!
Integrating domain expertise into customer training empowers users to unlock your product’s full value, fueling adoption, and long-term growth.
As remote work is increasing, it is important to adapt onboarding so your employees still feel confident.
I break down how manual, one-on-one onboarding creates a growth bottleneck, and why investing in customer education is the fastest path to scalable revenue, loyal customers, and a stronger team.
Teachers are the best onboarding specialists. Learn how to use their playbook!
Bests practices for a successful product launch.
Transform customers into product champions by building training that reduces their anxiety and empowers them to succeed.
