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Onboarding

Still Doing Custom Demos? Here's How To Scale

Jan 20, 2026

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3 min read

Still Doing Custom Demos? Here's How To Scale

Is your team still doing custom demos for every new customer? If yes, it's costing you revenue!

Manasi Shukla
Manasi Shukla
Why Expert Clinicians Need a Strategy, Not a Handbook

Nov 18, 2025

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4 min read

Why Expert Clinicians Need a Strategy, Not a Handbook

When clinicians clearly understand expectations from day one, they align faster, support better, and stay longer.

Manasi Shukla
Manasi Shukla
Every Confused User Costs You: The ROI of Scalable Training

Nov 4, 2025

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3 min read

Every Confused User Costs You: The ROI of Scalable Training

There are always multiple adoption barriers, but one critical, often overlooked factor is the quality and strategy of your user training.​

Manasi Shukla
Manasi Shukla
Why Customer Success Starts With Employee Readiness

Oct 7, 2025

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4 min read

Why Customer Success Starts With Employee Readiness

Every great customer experience starts long before your product is in their hands. It starts when your employees are trained, confident, and ready to deliver.

Manasi Shukla
Manasi Shukla
Beyond Onboarding: Turning Customers Into Advocates

Sep 30, 2025

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3 min read

Beyond Onboarding: Turning Customers Into Advocates

Onboarding shouldn't be a one-time event. Ongoing onboarding and support turns customers into advocated.

Manasi Shukla
Manasi Shukla
Why Customer Training Must Go Beyond Product Features

Sep 9, 2025

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3 min read

Why Customer Training Must Go Beyond Product Features

Integrating domain expertise into customer training empowers users to unlock your product’s full value, fueling adoption, and long-term growth.

Manasi Shukla
Manasi Shukla
Remote Team Growing Fast? Is Your Onboarding Keeping Up?

Aug 26, 2025

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3 min read

Remote Team Growing Fast? Is Your Onboarding Keeping Up?

As remote work is increasing, it is important to adapt onboarding so your employees still feel confident.

Manasi Shukla
Manasi Shukla
Why Waiting to Build A Customer Education Strategy Is Costing You Revenue

Aug 19, 2025

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3 min read

Why Waiting to Build A Customer Education Strategy Is Costing You Revenue

I break down how manual, one-on-one onboarding creates a growth bottleneck, and why investing in customer education is the fastest path to scalable revenue, loyal customers, and a stronger team.

Manasi Shukla
Manasi Shukla
Would You Travel Without a Map?

Jun 24, 2025

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4 min read

Would You Travel Without a Map?

Launching a product without a clear training strategy is like traveling without a plan, you might end up somewhere, but it probably won’t be where you want to go.

Manasi Shukla
Manasi Shukla
How Subject Matter Experts Can Supercharge Customer Learning

Jun 3, 2025

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3 min read

How Subject Matter Experts Can Supercharge Customer Learning

Unlock the power of subject matter experts to create customer training that’s relevant, impactful, and truly drives results.

Manasi Shukla
Manasi Shukla
Choose Your Own Adventure: How Scenario-Based Learning Transforms Training

Apr 22, 2025

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3 min read

Choose Your Own Adventure: How Scenario-Based Learning Transforms Training

Discover how scenario-based learning turns training into an engaging, real-world adventure that builds skills, confidence, and lasting knowledge.

Manasi Shukla
Manasi Shukla
Mastering Product Adoption: Customer Education's ROI

Feb 24, 2025

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2 min read

Mastering Product Adoption: Customer Education's ROI

Product success isn’t just about features—it’s about empowering users to master them through customer education.

Manasi Shukla
Manasi Shukla
From Chaos to Clarity: Structuring Your Knowledge Base

Feb 18, 2025

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3 min read

From Chaos to Clarity: Structuring Your Knowledge Base

How to structure your knowledge base for maximum usability and impact.

Manasi Shukla
Manasi Shukla
Why Customers Abandon Ship After Your Perfect Onboarding

Jan 13, 2025

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3 min read

Why Customers Abandon Ship After Your Perfect Onboarding

Are your customers still asking the basic questions after completing onboarding?

Manasi Shukla
Manasi Shukla
Is your customer onboarding strategy a puzzle with missing pieces?

Dec 11, 2024

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2 min read

Is your customer onboarding strategy a puzzle with missing pieces?

Many healthcare companies have fragments of an onboarding process but struggle to create a cohesive customer journey.

Manasi Shukla
Manasi Shukla
Customer Education Chronicles

Customer Education Chronicles

Strategic tips and proven strategies to help companies boost product adoption and scale their impact.

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