Aug 18, 2026
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2 min read
Why Peloton's approach works and what scaling healthcare companies can learn from them to build high-impact onboarding engines.
Aug 5, 2026
Sharing how the Train-the-Trainer model turns customer champions into internal multipliers
Jul 21, 2026
In the middle of my vacation, my Oura ring died. I submitted a support ticket, and what followed was an absolute masterclass in customer experience.
Onboarding
+1
Jun 23, 2026
If it takes your team three to six months just to get clinicians onboarded and active, you aren't just dealing with a slow launch, you are leaving revenue on the table.
Jun 9, 2026
Just because your customer hit 100% completion on an onboarding video doesn’t mean they actually know how to use the product when the pressure is on.
May 26, 2026
1 min read
Showing a clinician where the buttons are, where to click, and how to navigate the settings isn't training. It’s just a glorified walk-through.
Tools
+2
May 12, 2026
Your support tickets aren’t just problems to be resolved. They are the secret data you need to turn users into advocates.
May 5, 2026
In the race to scale, many companies treat the go-live as the finish line. In reality, it's just the starting point.
Apr 28, 2026
White-glove service is a great pilot strategy. It’s a terrible scaling strategy.
Apr 14, 2026
4 min read
When is the right time to invest in a training and support infrastructure?
Apr 7, 2026
3 min read
If you’re waiting for a low NPS score to tell you your training isn't working, you’re already too late.
Mar 24, 2026
Apple's customer experience isn't just by chance, it's a thoughtful customer journey.
