Happy Thanksgiving and Thank You

When I published my first edition on April 20, 2025, my vision was to help healthcare companies weave customer-centric training into the fabric of their growth strategies.

If you're scaling in healthcare, you know that a new product's success hinges not just on its features, but on how well people can use it.

Patients and clinicians need to engage with products confidently, otherwise, companies risk frustration, negative reviews, or even harm.

Through this newsletter, I wanted to share what I've learned over my 20 years in healthcare, from working in the OR to collaborating with product development teams, and make that knowledge accessible to the companies building the future of healthcare.

The response has been beyond what I imagined:

• 31 editions

• Over 290 subscribers

• 50-60% open rate (well above industry average)

• Meaningful conversations with readers working on the front lines of healthcare innovation

I am genuinely humbled and amazed that these articles are resonating with so many of you.

So I want to take a moment to say thank you.

Thank you for investing your time, your trust, and your curiosity.

Your support means the world to me, and it's what keeps me writing.

I'd love to hear from you about the topics you'd like to read about or questions you're wrestling with in your own work. Send me a message or email me at [email protected].

With gratitude,

Manasi

Want bite-sized tips sent to your inbox each week? Join my newsletter for strategic insights on building training programs that drive product adoption.