Over the holidays, I made an unexpected discovery at the British Library in London.

While browsing their archives of maps and manuscripts from the 1800s, I decided to search for my grandfather's work. He was a writer, educator, and speaker in India, and I was pleasantly surprised to find his books, the earliest from 1957. 

As I read his words about education shaping the future, I realized that his mission and mine aren't so different.

For 20 years, I've worked across the healthcare ecosystem, from the OR with surgeons to engineering teams in product development. And I've watched the same pattern play out at scaling healthcare companies:

You have raised funding, you have product market fit, but you have no training infrastructure which leads to stalled growth. 

Here's what I see happening at patient-centric healthcare companies:

Your Sales team is doing custom demos that should be standardized onboarding. Your Customer Success team is manually walking every customer through the same features. Your new hires take 6 months to become productive when it should take 6 weeks.

Meanwhile, customers aren't using your product to its full potential, so they churn. Or worse, they stay but never use the product or upgrade features. That's revenue leakage you can't afford while scaling.

You don't have a training infrastructure that scales with your growth.

Your product solves a critical healthcare workflow problem. But if clinicians don't understand how to use it effectively, or your internal teams can't onboard customers efficiently, you're leaving revenue on the table.

Here's what changes when you build training infrastructure that matches your growth stage:

For your customers: They move from confused to confident. They use your product fully, see value faster, and become your best advocates. 

For your internal teams: Your sales team stops reinventing training for every deal. Your CS team scales without scaling headcount. New hires get productive in weeks, not months. 

For your company: Training becomes a competitive advantage, not an afterthought. You can scale efficiently because you have defined processes, reusable content, and a clear education path for every stakeholder, from surgeons to administrators.

If you are scaling, here's how we can work together:

→ Comprehensive Training Audit: I identify exactly where training gaps are causing revenue leakage, customer confusion, or team overwhelm and prioritize what to fix first.

→ Scalable Training Strategy: I design training infrastructure that aligns your internal teams and your customer education so everyone's moving in the same direction as you scale.

→ Strategic Content & Process: I create the training content and processes your teams need to onboard customers faster, reduce churn, and scale without chaos.

I have helped clients reduce onboarding time by 50% and decrease support costs. Here’s a case study to show how. 

I'm offering free 30-minute strategy calls in January for healthcare companies who are ready to prioritize their training strategy.

We'll discuss:

A quick strategy session to help you get started. 

Till next time,

Manasi

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