Critical questions to scale your training in 2025 📈

As you kick off the new year, ask these critical questions to ensure your training can scale in 2025.

Author

Manasi Shukla
January 06, 2025

Happy New Year! I hope you had a restful holiday and are ready to start 2025!

The beginning of the year is the perfect time to re-evaluate your training and ensure it can support customers as you scale.

Here are the questions to ask:

1. Review Your Metrics

Assess the efficiency of your onboarding process.

  • Is your onboarding duration aligned with objectives?

  • Can the process be streamlined?

  • Does the content meet your tracked metrics?

2. Analyze Your NPS Score

Analyze the NPS score to evaluate customer satisfaction. 

  • Can additional training enhance your NPS?

  • Do you need better onboarding or ongoing education?

3. Assess the Competitive Landscape 

Explore how your competitors approach their onboarding processes. 

  • How do competitors approach onboarding?

  • What can you learn from their strengths and weaknesses?

4. Re-evaluate customer personas

Reflect on whether your customer persona has changed. 

  • Have your customer personas evolved?

  • Does your training still meet their current needs?

Embracing change and continuously optimizing onboarding based on customer feedback sets the stage for success.