Critical questions to scale your training in 2025 šŸ“ˆ

As you kick off the new year, ask these critical questions to ensure your training can scale in 2025.

Author

Manasi Shukla
January 06, 2025

Happy New Year! I hope you had a restful holiday and are ready to start 2025!

The beginning of the year is the perfect time to re-evaluate your training and ensure it can support customers as you scale.

Here are the questions to ask:

1. Review Your Metrics

Assess the efficiency of your onboarding process.

  • Is your onboarding duration aligned with objectives?

  • Can the process be streamlined?

  • Does the content meet your tracked metrics?

2. Analyze Your NPS Score

Analyze the NPS score to evaluate customer satisfaction. 

  • Can additional training enhance your NPS?

  • Do you need better onboarding or ongoing education?

3. Assess the Competitive Landscape 

Explore how your competitors approach their onboarding processes. 

  • How do competitors approach onboarding?

  • What can you learn from their strengths and weaknesses?

4. Re-evaluate customer personas

Reflect on whether your customer persona has changed. 

  • Have your customer personas evolved?

  • Does your training still meet their current needs?

Embracing change and continuously optimizing onboarding based on customer feedback sets the stage for success.